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ForwardEffective Communication Impacting Member Outcomes
Communication is fluid and is always evolving. This training will address how to work with a variety of populations in a manner of curiosity and an openness to learning. The goal is to empower clinicians to build better rapport with members. This training will provide skills and tips to continue professional growth in ways to communicate that will bridge gaps and fragmentation in the healthcare system. Clinicians will learn how to address literacy barriers. Considering the cultural aspects of the members can be a vital key to providing quality care to an ever-growing diverse population. Participants will gain information on best practices for working with members in a virtual format. Finally, the presentation will address different types of communication tools and resources that are available for clinicians and members.
If you need ADA Accommodations, please email us with the name and date of the training at least 3 weeks in advance at: [email protected].
Target Audience
Licensed behavioral health professionals including, but not limited to, social workers, graduate-level counselors, therapists, and substance use professionals. Licensed health care professionals including, but not limited to, nurses.
Practice Level: Beginner and/or Intermediate.
Learning Objectives
- Define effective communication, including the methods of communication
- Synthesize the types of communication with the principles of best practices through an activity
- Evaluate the cultural factors that influence communication through a case scenario
- Distinguish the differences of working in a virtual platform
- Identify communication tools and available resources
- Sign In and Welcome.
- Course Content.
- Quiz.
- Course Evaluation.
Dana Buonanducci, MS, LMHC, NCC
State of Kansas Behavioral Sciences Regulatory Board 13-006, exp 12.31.26 – Approved CE Provider for Social Work. Training is appropriate for all behavioral health professional license continuing education.
Centene Corporation has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6673. Programs that do not qualify for NBCC credit are clearly identified. Centene Corporation is solely responsible for all aspects of the programs.
Since CE boards may have changes in requirements, it is the responsibility of the attendee to verify with their boards if they accept the CEs being offered.
To contact us and for more continuing education information, please visit: https://www.centenetraining.com/continuing-education.html
Available Credit (Listed in Hours)
- 2.00 Attendance/Participation
- 2.00 Kansas Behavioral Sciences Regulatory Board- Social Work
- 2.00 NBCC
Please select "Take Course" above to be fully registered and to receive an email confirmation of your enrollment in the course.
This is a live event. Attendees will need to be logged into the LMS to access this course.
Note: All live events will close 14-calendar days after the training. Please complete the quiz and evaluation within this 14‑calendar day window to receive credit.
Required Hardware/software
Instructor-Led Trainings are best viewed on a Desktop, Laptop or Tablet. When you enter the training, please be sure you are in the Zoom room individually & you will also need to connect to audio either via their device or call into the conference number.